Complaint queue
Every complaint is investigated within one business day and the outcome is reported back to the City in the monthly package (incident detail on request). The SLA timer starts at submission.
- George Papadakisdriver8/20/2026, 7:16:00 PM · SLA OVERDUE
Driver took a longer route than expected.
- Ruth Goldbergvehicle7/22/2026, 11:47:00 AM · SLA OVERDUE
Vehicle interior needed cleaning.
- Frank DiNapolidriver7/13/2026, 1:46:00 PM · resolved in 8.0h
Driver took a longer route than expected.
↳ Investigated with driver/vehicle records; rider contacted with outcome and, where applicable, a refund or credit.
- George Papadakisvehicle8/15/2026, 9:11:00 PM · resolved in 14.0h
Vehicle interior needed cleaning.
↳ Investigated with driver/vehicle records; rider contacted with outcome and, where applicable, a refund or credit.
- Carmen Ruiztimeliness8/4/2026, 11:47:00 PM · resolved in 19.0h
Pickup was 15 minutes later than quoted.
↳ Investigated with driver/vehicle records; rider contacted with outcome and, where applicable, a refund or credit.
- Wanda Pierceaccessibility8/8/2026, 1:10:00 PM · resolved in 17.0h
Ramp deployment took a long time.
↳ Investigated with driver/vehicle records; rider contacted with outcome and, where applicable, a refund or credit.
- Ruth Goldbergbilling7/10/2026, 10:43:21 PM · resolved in 10.0h
Charged twice for one trip.
↳ Investigated with driver/vehicle records; rider contacted with outcome and, where applicable, a refund or credit.
- Sue Nakamuraother8/1/2026, 6:44:00 PM · resolved in 18.0h
App showed the wrong pickup point.
↳ Investigated with driver/vehicle records; rider contacted with outcome and, where applicable, a refund or credit.
- Pat Murphydriver7/6/2026, 7:51:00 PM · resolved in 11.0h
Driver took a longer route than expected.
↳ Investigated with driver/vehicle records; rider contacted with outcome and, where applicable, a refund or credit.
- Omar Farahvehicle8/4/2026, 11:44:00 AM · resolved in 15.0h
Vehicle interior needed cleaning.
↳ Investigated with driver/vehicle records; rider contacted with outcome and, where applicable, a refund or credit.
- Pat Murphytimeliness8/14/2026, 1:24:00 PM · resolved in 8.0h
Pickup was 15 minutes later than quoted.
↳ Investigated with driver/vehicle records; rider contacted with outcome and, where applicable, a refund or credit.
- Sam Okaforaccessibility7/11/2026, 12:43:00 PM · resolved in 9.0h
Ramp deployment took a long time.
↳ Investigated with driver/vehicle records; rider contacted with outcome and, where applicable, a refund or credit.