Salem Skipper · Dispatch & City Console
Operations, reporting, and compliance for RFP 27-12-TAP
DEMO

Staff access

Demo mode — in live mode the super admin grants console access by email and sets each person's role, view/edit rights, and allowed pages here.

Fares by rider type

Set with the City. Fares are always shown upfront before booking; a change here applies to new quotes immediately.

Salem resident
$
Senior (65+)
$
Student
$
Reduced fare program
$
Visitor / non-resident
$
Evening surcharge (from 7 PM)Current service charges +$1 after 7 PM; accessible (WAV) rides always pay the reduced fare.
+$

Service policy

Service hours (Mon–Sat)
–
Free-cancellation window (min before pickup)
Delay-notice target (minutes)
Customer service phone line

RFP baseline: Mon–Sat 7AM–9PM · cancel free up to 1 hour before pickup · ≥20 minutes advance notice of delays/cancellations. The City may request additional service hours; pricing follows the contract.

Service nodes (22)

Preliminary node network proposed in the bid — to be refined with City staff. Door-to-door service supplements nodes for seniors and riders with disabilities.

Boarding reviewed Boarding review pending with City
  1. Salem Depot (MBTA Commuter Rail)
  2. Salem Common
  3. Essex Street Pedestrian Mall
  4. Peabody Essex Museum
  5. Salem City Hall
  6. Salem Hospital
  7. Salem State University — Central Campus
  8. Salem State University — North Campus
  9. Salem Willows Park
  10. Winter Island Park(boarding review w/ City)
  11. The Point (Congress St)
  12. Shetland Park
  13. Community Life Center (Council on Aging)
  14. Highland Ave Shopping (Market Basket)
  15. Highland Ave Retail (Walmart)
  16. Vinnin Square
  17. Gallows Hill Park
  18. North Street (Mason St)
  19. Bridge Street Neck
  20. Forest River Park
  21. Boston Street (Aborn St)
  22. Pickering Wharf / Waterfront