Staff access
Demo mode — in live mode, admins grant and revoke dispatch access here by email (dispatcher or admin role), and every grant is attributable.
Fares by rider type
Set with the City. Fares are always shown upfront before booking; a change here applies to new quotes immediately.
Salem resident
$
Senior (65+)
$
Student
$
Reduced fare program
$
Visitor / non-resident
$
Evening surcharge (from 7 PM)Current service charges +$1 after 7 PM; accessible (WAV) rides always pay the reduced fare.
+$
Service policy
Service hours (Mon–Sat)
–
Free-cancellation window (min before pickup)
Delay-notice target (minutes)
Customer service phone line
RFP baseline: Mon–Sat 7AM–9PM · cancel free up to 1 hour before pickup · ≥20 minutes advance notice of delays/cancellations. The City may request additional service hours; pricing follows the contract.
Service nodes (22)
Preliminary node network proposed in the bid — to be refined with City staff. Door-to-door service supplements nodes for seniors and riders with disabilities.
- Salem Depot (MBTA Commuter Rail)
- Salem Common
- Essex Street Pedestrian Mall
- Peabody Essex Museum
- Salem City Hall
- Salem Hospital
- Salem State University — Central Campus
- Salem State University — North Campus
- Salem Willows Park
- Winter Island Park(boarding review w/ City)
- The Point (Congress St)
- Shetland Park
- Community Life Center (Council on Aging)
- Highland Ave Shopping (Market Basket)
- Highland Ave Retail (Walmart)
- Vinnin Square
- Gallows Hill Park
- North Street (Mason St)
- Bridge Street Neck
- Forest River Park
- Boston Street (Aborn St)
- Pickering Wharf / Waterfront